Gloopies – Shipping Policy
Last updated: 12 August 2025
We do our best to make sure your Gloopie reaches you quickly, safely, and in perfect cuddle-ready condition. This policy outlines our shipping methods, costs, and timelines.
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1. Shipping Methods
We primarily ship using:
• Pudo – Secure locker-to-door and locker-to-locker delivery
• Pargo – Collection from your chosen pickup point
• The Courier Guy – Door-to-door courier service
We may use other reputable courier services when necessary.
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2. Shipping Areas
• We deliver to most locations within South Africa.
• If you are in an outlying or remote area, delivery times may be longer.
• We currently do not ship internationally.
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3. Shipping Costs
• Shipping costs are calculated at checkout and depend on your location, delivery method, and parcel size.
• From time to time, we may offer free shipping promotions—these will be clearly advertised.
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4. Dispatch Times
• Orders are usually dispatched within 2–4 business days after payment is received.
• Custom or made-to-order items may require additional processing time.
• Orders placed over weekends or public holidays will be processed on the next working day.
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5. Delivery Times
Estimated delivery after dispatch:
• Pudo: 2–5 business days
• Pargo: 3–7 business days
• The Courier Guy: 2–5 business days
These are estimates and may vary due to courier delays, load shedding, weather conditions, or other factors beyond our control.
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6. Tracking Your Order
Once your order has been dispatched, you will receive a tracking link via email or SMS from the courier service.
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7. Failed Delivery Attempts
• If delivery cannot be completed due to an incorrect address, unavailability to receive the parcel, or non-collection from a pickup point, the package may be returned to us.
• In such cases, you may be responsible for re-delivery costs.
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8. Damaged or Lost Parcels
• If your parcel arrives damaged, please email info@gloopies.co.za within 48 hours of receipt with photos of the damage.
• If your parcel is lost in transit, we will work with the courier to investigate and either replace the order or issue a refund.
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9. Public Holidays & Seasonal Delays
During busy periods like Christmas, Valentine’s Day, or promotional sales, delivery times may be longer than usual. We recommend ordering early to avoid disappointment.
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Contact Us
For any shipping-related queries, please email info@gloopies.co.za.